At KTLP, we strive to make your shopping experience seamless and secure. Our payment policy ensures full transparency for all transactions on our platform. Please review the following guidelines regarding payments.

1. Accepted Payment Methods

We accept a variety of payment methods for all purchases made on KTLP:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and other major cards.
  • Net Banking: Direct payments via leading Indian banks.
  • Mobile Wallets: Paytm, Google Pay, PhonePe, and more.
  • UPI Payments: Quick and secure payments via UPI.
  • Cash on Delivery (COD): Available for eligible products within certain regions.

2. Payment Security

We prioritize the security of your transactions by using SSL encryption technology. All payments are processed through certified third-party payment gateways that comply with the highest security standards.

3. Order Confirmation

Once your payment is successful, you will receive an order confirmation via email and SMS. This will include your order summary, payment details, and estimated delivery timeline.
If there are any payment-related issues, our customer support team will reach out to assist you.

4. Payment Failures

If a payment fails but the amount is deducted, it will be automatically refunded within 5–7 business days to the original payment method.
You can retry the payment or select an alternative payment option if needed.

5. Billing Information

You are responsible for providing accurate billing details, including name, address, and payment method information. Ensure that all information is correct before submitting your order.

6. Refund Policy

Refunds are processed in accordance with our Return & Refund Policy:

  • Return/Refund Requests: Must be made within 7 days of product delivery.
  • Refund Method: Refunds will be processed to the original payment method within 7–10 business days once the request is approved.

7. Taxes and Duties

All prices on KTLP are inclusive of applicable taxes.
For international orders, additional duties or taxes may apply based on the destination country, which the buyer will be responsible for.

8. Currency

All transactions on KTLP are processed in INR (Indian Rupees).
For international buyers, currency conversion rates may apply depending on your bank or payment provider.

9. Order Cancellations

To cancel an order, please contact our support team at info@ktlp.in within 24 hours of placing the order.
Orders that have already been shipped cannot be canceled.

10. Customer Support

For any queries or concerns regarding payments or billing, feel free to contact:

📧 Email: info@ktlp.in